FAQ
Frequently Asked Questions
Shopping
Pre-order means we’re waiting for its first delivery or its temporarily out of stock. The preorder date shown next to the product is the expected shipping date or period.
We offer a 24-month movement guarantee on all Pancor watch movements – if anything does go wrong then we’ll be happy to repair or replace it. There’s no warranty on the glass or strap.
Customers from the EU can order their watches without import taxes or duties. I’m based in The Netherlands.
Customers from outside of EU will have to pay their local authority due taxes or duties. In many cases, our products are valued below tariff thresholds, so no charges will apply. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
Shipping & returns
If your watch has a factory defect within two year of purchase, send it to me and I will repair it for you, free of cost. Contact me at marc@pancorwatch.com for warranty support. If you want to get the watch repaired at a local watchmaker? contact me first.
Damage caused by the user is not covered by our warranty.
Yes. I offer a full refund, excluding shipping, for all unworn products returned within fourteen days of delivery.
I understand that you want to try on your watch, but please note that a returned watch must be in unworn condition.
I check every returned watch for signs of wear or marks on the case, glass and strap. If the watch is in perfect condition, I will refund the total cost for the watch. However, if there is any sign of use, I cannot accept the return and send it back to you.
