FAQ Page

/FAQ Page
FAQ Page 2018-06-28T21:47:19+00:00
Return & Repair 2018-08-06T13:43:22+00:00

Yes. I offer a full refund, excluding shipping, for all unworn products returned within seven days of delivery.

I understand that you want to try on your watch, but please note that a returned watch must be in unworn condition.

If your watch has a factory defect within two year of purchase, send it to mend we will repair it for you. Contact me at: marc@pancorwatch.com for warranty support. Note: damage caused by the user is not covered by warranty.

Product & Warranty 2018-08-06T13:32:20+00:00

Yes. Purchases by all customers, regardless of their country of residence, are covered by a two-year warranty that begins with the purchase date.

We understand that some customers desire a specific watch production number, but to keep costs low and logistics manageable, we cannot provide this service. Know that your watch is a limited production timepiece, and the production number is printed on the case.

All models are waterproof to 10ATM. So nothing to worry about getting it wet.

Order & Shipping 2018-08-29T09:26:35+00:00

We ship your watch within 2-3 business days of your order. Inside of the EU it takes about 5 working days. Outside EU can take up to about 10-15 working days

Yes. After ordering your watch, we will send you an e-mail with your order details. When your watch is shipped, you will receive another e-mail that includes your tracking number.

DHL parcel worldwide shipment

Click this link to track your shipment

Customers from the EU can order their watches without import taxes or duties.

Customers from outside of the EU countries will (probably) have to pay their local authority due taxes or duties. In many cases, our products are valued below tariff thresholds, so no charges will apply.